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2-1-1 Sacramento is for everyone

	Families seeking services for their children
	Seniors seeking information about financial scams
	Business executive helping an employee find resources for aging parents
	Laid-off workers struggling to feed their families
	Disaster victims seeking loved ones, housing, food, counseling
	Teachers, clergy, and agency staff seeking help for their clients

2-1-1 Sacramento call volume
2-1-1 Sacramento specialists assisted nearly 60,000 callers in 2008. Projected calls for 2009 are more than 70,000 and more than 100,000 per year within five years.

Who answers 2-1-1 calls?
2-1-1 calls are answered by a live Information and Referral Specialist. Specialists are trained in navigating the maze of human service agencies and programs.  Non-English speaking callers are assisted by a bilingual Specialist or seamlessly through a telephone interpreting service with access to interpreters in more than 150 languages.

2-1-1 replaces InfoLine Sacramento
For more than 30 years, InfoLine Sacramento provided information and referral services in Sacramento County.  On April 7, 2008, InfoLine Sacramento became 2-1-1 Sacramento, offering enhanced services and expanded hours for the public.

Number of health and human services in 2-1-1 Sacramento database
2,400 programs and services

Who is funding 2-1-1 Sacramento?
2-1-1 Sacramento, a program of the Community Services Planning Council, is funded by the First 5 Sacramento Commission, Sacramento Housing and Redevelopment Agency, Sacramento County Department of Human Assistance, Area 4 Agency on Aging, Sacramento Superior Court, Child Abuse Prevention Council of Sacramento, Sacramento Employment & Training Agency, and Sacramento County Office of Emergency Services.

What are the benefits of 2-1-1?
2-1-1 creates the community infrastructure for linking the array of services of nonprofit and public agencies into a more efficient, coordinated network. Government, nonprofits and service organizations will receive fewer inappropriate requests for help, and their dollars can be focused on providing services.

How many Californians have access to 2-1-1?
With the launch of 2-1-1 Sacramento, 88 percent of California residents now have access to 2-1-1. The California Public Utilities Commission (CPUC) ruled in 2003 that 2-1-1 service would be established on a county-by-county basis. California’s first 2-1-1 service launched on February 11, 2005 in Ventura County. In Southern California, 2-1-1 is available in Kern, Ventura, Los Angeles, Orange, Riverside, Santa Barbara, San Diego, San Bernardino, and San Luis Obispo Counties. In the Bay Area, 2-1-1 is available in Alameda, Contra Costa, San Francisco, Solano, Marin, Napa, and Santa Clara. Other Central Valley counties include Stanislaus and Fresno.  Sonoma and Monterrey Counties will implement 2-1-1 service in the spring of 2009.  For more information on 2-1-1 in California, visit www.cairs.org.

Do other states have 2-1-1?
As of November 2008, 2-1-1 serves over 234 million Americans (more than 78% of the entire population) through 244 active 2-1-1 systems covering all or part of 48 states (including 31 states with 90%+ coverage) plus Washington DC and Puerto Rico. The remaining states are all in various stages of planning and implementation. Every few weeks, these coverage numbers increase. Visit http://www.211us.org/status.htm to check the current status.

What's the difference between 2-1-1, 3-1-1, 9-1-1, and other N-1-1 numbers?
2-1-1: Community services
3-1-1: Non-emergency government services
4-1-1: Directory assistance
5-1-1: Traffic and transit
6-1-1: AT&T repair service
7-1-1: California relay for hearing impaired
8-1-1: “Call before you dig” for locating underground utility lines
9-1-1: Life-threatening emergency services

2-1-1’s role in disaster response and recovery

	2007 Southern California Wildfires: The importance of 2-1-1 during disaster was underscored during the October 2007 wildfires in Southern California, where 2-1-1 San Diego call volume peaked at 30,000 calls a day – up from 800 daily – as residents sought information about evacuation sites, road closures, shelters, medical assistance, pet and large-animal care, and more.
	2005 Hurricane Katrina: Calls to Texas’ statewide 2-1-1 system increased from 2,500 to more than 10,000 a day after the storm as people sought food, shelter and other assistance. Three weeks after Katrina, more than 170,000 Texas callers had received 2-1-1 assistance.
	In Sacramento: 2-1-1 Sacramento works with Sacramento County Office of Emergency Services and Sacramento Regional Office of Homeland Security as a public information partner in disaster preparedness and response.

If you have trouble reaching 2-1-1
If you have trouble dialing 2-1-1, call (916) 498-1000 or (800) 500-4931. Because 2-1-1 is a new dialing code in the Sacramento area, it may not be accessible from some phone systems. If you have problems at work, contact your information services staff to change permissions on the telephone system to allow 2-1-1 dialing access. If you have problems at home, contact your telephone service provider’s repair number to make sure they have programmed 2-1-1 into your service.

Cell phone coverage
2-1-1 is available on most service carriers including AT&T Wireless; Verizon Wireless; and Sprint/Nextel.

2-1-1 Sacramento is a program of Community Services Planning Council
Founded in 1939, the Community Services Planning Council (CSPC) helps people turn ideas into community action through information, planning, civic engagement and advocacy for human needs in the Sacramento Region.  CSPC is a multi-service, community-based organization that provides health and human services information for the public, conducts research and policy analysis on health and social issues, and mobilizes people to improve the health and welfare of individuals and communities.  CSPC programs include:  2-1-1 Sacramento; Hands On Sacramento, a civic action center connecting volunteers with meaningful community service opportunities; the Research and Planning Center, and California Immunization Registry (CAIR) Greater Sacramento

You may also call us at (916) 442-4273, or send an email for more information.