2-1-1 Yolo County | Frequently Asked Questions

Q: What is 2-1-1?
A: 2-1-1 connects community members to information about critical health and human services available in their community through an easy to remember telephone number and through an online resource database. 2-1-1 also provides incident specific information during times of disaster, including road closures and shelters. 2-1-1 services (both phone and online searches) are available 24 hours a day, 7 days a week.

Q: How does 2-1-1 work?
A: 2-1-1 has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. 2-1-1 is a comprehensive information and referral (I&R) service that helps you find resources that may be able to assist you with health and human services. 2-1-1 utilizes both bilingual resource specialists and a phone based translation service to offer 2-1-1 information and referral in over 150 languages.

Q: How can I access 2-1-1?
A: This service is available by dialing 2-1-1 from any phone in Yolo County or by dialing our toll-free number at 1-855-866-1783.   You can also go online to 211 Yolo Resources to use our guided search option or conduct your own custom search.

Q: What if my cell phone has a different area code than where I am living?
A: When you dial 2-1-1 from a cell phone your call is directed to the nearest 2-1-1 based on the cell tower location, not based on your cell phone area code.